MC
Muhammed C
1 reviews | Active since Feb 2018
28 Jun 2021, 18:20
EPSON PRINTER AFTERSALE SERVICE IS PATHETIC!!’
Customer Jobcard EN085167-3.
On 24 May 2021, I brought my printer into the customer care center at Partserve.
Partserve acts on behalf of Epson printers.
It has been more than 1 calendar month since, and my printer has not been repaired.
The promised turnaround time is supposed to be 3 - 5 working days.
The printer is still under warranty as I purchased it in November 2020.
Highly disappointed in the customer service received from Epson and Partserve!
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Epson SA's replyOfficial
28 Jun 2021, 18:48Hi Muhammed
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support/customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support/customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply28 Jun 2021, 18:48
Official
Hi Muhammed
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support/customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support/customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team