EPSON Printer & After service assistance

I bought a L3156 eco ink tank printer through Takealot on 23 February 2021. In January 2022 I took it in to Optifect in Boksburg (an accredited Epson printer service center from Epson's website). Epson SA customer service (Marven consultant) confirmed that all printers are under a 1 year warranty and my proof of purchase date is confirmation of the warranty period, thus it is still under warranty. (Call ref: ZA-***)

Just to receive a mail from Optifect stating that they spoke to Epson SA with Douglas who stated that the printer warranty started 9 September 2020 and ended 9 September 2021 THUS the warranty started SIX MONTHS before I bought it or unpacked it. HOW IS THAT POSSIBLE (their ref: ZA-***).

The service from Epson and Optifect are really saddening and unprofessional.