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Shahnaz T
1 reviews | Active since Dec 2015
02 Feb 2022, 15:19
Epson-Poor quality and service
I purchased Epson Printer L4150 Eco tank on 05 January 2021. I was promised R500 cash back which I never received after registering the product sending endless emails. I eventually gave up fighting for the R500. 11 months down the line and my Printer stopped printing. Luckily it was still under warranty so it got fixed. My warranty has just expired by a few days and the printer is not printing again. This is costing me more time and money to drive up and down to get it repaired. I want a refund from Epson. I am entirely dissatisfied with the product and service.
Helpful (0)
Replies (9)0
Replies (9)
Epson SA's replyOfficial
02 Feb 2022, 15:22Hi Shahnaz,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply02 Feb 2022, 15:22
Official
Hi Shahnaz,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
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Shahnaz T's updateReviewer Update
07 Feb 2022, 12:11I finally received a call from Epson and all they could do was apologize for the poor service. Since the Promo for the R500 ended a year ago, this cannot be rectified. What a joke.
The best they could offer was free delivery for the printer being repaired. No refund for a printer giving me endless issues. Choose wise when purchasing a printer.
The best they could offer was free delivery for the printer being repaired. No refund for a printer giving me endless issues. Choose wise when purchasing a printer.
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Shahnaz T's update07 Feb 2022, 12:11
Reviewer Update
I finally received a call from Epson and all they could do was apologize for the poor service. Since the Promo for the R500 ended a year ago, this cannot be rectified. What a joke.
The best they could offer was free delivery for the printer being repaired. No refund for a printer giving me endless issues. Choose wise when purchasing a printer.
The best they could offer was free delivery for the printer being repaired. No refund for a printer giving me endless issues. Choose wise when purchasing a printer.
Epson SA's replyOfficial
07 Feb 2022, 12:14Hello Shahnaz,
Thank you for your comment and the further information provided.
May we ask that you send us your cashback promotion registration reference number?
Warm Regards,
The Epson Digital Team
Thank you for your comment and the further information provided.
May we ask that you send us your cashback promotion registration reference number?
Warm Regards,
The Epson Digital Team
Epson SA's reply07 Feb 2022, 12:14
Official
Hello Shahnaz,
Thank you for your comment and the further information provided.
May we ask that you send us your cashback promotion registration reference number?
Warm Regards,
The Epson Digital Team
Thank you for your comment and the further information provided.
May we ask that you send us your cashback promotion registration reference number?
Warm Regards,
The Epson Digital Team
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Shahnaz T's updateReviewer Update
08 Feb 2022, 08:18 Reference number: ***
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Shahnaz T's update08 Feb 2022, 08:18
Reviewer Update
Reference number: ***
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Shahnaz T's updateReviewer Update
08 Feb 2022, 08:18 ***
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Shahnaz T's update08 Feb 2022, 08:18
Reviewer Update
***
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Shahnaz T's updateReviewer Update
08 Feb 2022, 08:19 Thank you for registering for the Epson Cashback Promotion 2021. Your documents are currently being processed and we will contact you shortly to notify you of your claim.
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Shahnaz T's update08 Feb 2022, 08:19
Reviewer Update
Thank you for registering for the Epson Cashback Promotion 2021. Your documents are currently being processed and we will contact you shortly to notify you of your claim.
Epson SA's replyOfficial
08 Feb 2022, 08:31Thank you Shahnaz,
We are checking with our cash back promotions team and will offer you feedback once we hear back from them.
Warm Regards,
The Epson Digital Team
We are checking with our cash back promotions team and will offer you feedback once we hear back from them.
Warm Regards,
The Epson Digital Team
Epson SA's reply08 Feb 2022, 08:31
Official
Thank you Shahnaz,
We are checking with our cash back promotions team and will offer you feedback once we hear back from them.
Warm Regards,
The Epson Digital Team
We are checking with our cash back promotions team and will offer you feedback once we hear back from them.
Warm Regards,
The Epson Digital Team
Epson SA's replyOfficial
16 Feb 2022, 08:50Hello Shahnaz,
Thank you for your patience while we investigated your claim with our promotions team. Unfortunately, we have received feedback that you did not submit an image of your product's serial number before the last day of the promotion. As per the terms and conditions of the promotion, we were not able to process your cashback application.
Warm Regards,
The Epson Digital Media Team
Thank you for your patience while we investigated your claim with our promotions team. Unfortunately, we have received feedback that you did not submit an image of your product's serial number before the last day of the promotion. As per the terms and conditions of the promotion, we were not able to process your cashback application.
Warm Regards,
The Epson Digital Media Team
Epson SA's reply16 Feb 2022, 08:50
Official
Hello Shahnaz,
Thank you for your patience while we investigated your claim with our promotions team. Unfortunately, we have received feedback that you did not submit an image of your product's serial number before the last day of the promotion. As per the terms and conditions of the promotion, we were not able to process your cashback application.
Warm Regards,
The Epson Digital Media Team
Thank you for your patience while we investigated your claim with our promotions team. Unfortunately, we have received feedback that you did not submit an image of your product's serial number before the last day of the promotion. As per the terms and conditions of the promotion, we were not able to process your cashback application.
Warm Regards,
The Epson Digital Media Team
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Shahnaz T's updateReviewer Update
07 Mar 2022, 13:57Would I go through all this trouble if I never uploaded the picture?
This was done on the same day the purchase was made.
This was done on the same day the purchase was made.
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Shahnaz T's update07 Mar 2022, 13:57
Reviewer Update
Would I go through all this trouble if I never uploaded the picture?
This was done on the same day the purchase was made.
This was done on the same day the purchase was made.