sF
sue F
1 reviews | Active since Nov 2016
08 Aug 2023, 11:03
Epson / Part Serve worse service ever
The worse service experienced ever in my lifetime. Bought an Epson L3260 05 May 2023, just over month printer gives a contious paper jam error. Printer booked in 22 June for repair. Feedback given that printer broke because of customer negligance. Really now, I caused paper to get stuck . This is my second Epson printer. Epson brand is the worse. And not to deal with Part Serve on top of that. No customer service at all. Last feedback 10 July. Printer being repaired. When I stated , brand new printers do not last only for 1 month. Epson is selling second printer as brand new . Manager never available. Mananger always on annual leave..Dealing with warranty consultant that should not be deailing with customers..No customer ethics. Part serve is destroying the little faith I had left of Epson.
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Replies (5)0
Replies (5)
Epson SA's replyOfficial
08 Aug 2023, 14:21Hi Sue,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply08 Aug 2023, 14:21
Official
Hi Sue,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
sF
sue F's updateReviewer Update
11 Aug 2023, 19:57To date no one from Epson has made contact to me. It's clear that Epson to not value their customers. This on Hello Peter is just a generic reply.
Today I received an email that my printer has been repaired and ready for collection. When I said from the beginning that I do not want a printer that was fixed. I had the printer for only 1 month...I took Part serve to fix a paper jam error from 22 June till 11 Aug, almost 2 months. So that is clearly more than a paper jam error to fix.
Today I received an email that my printer has been repaired and ready for collection. When I said from the beginning that I do not want a printer that was fixed. I had the printer for only 1 month...I took Part serve to fix a paper jam error from 22 June till 11 Aug, almost 2 months. So that is clearly more than a paper jam error to fix.
sF
sue F's update11 Aug 2023, 19:57
Reviewer Update
To date no one from Epson has made contact to me. It's clear that Epson to not value their customers. This on Hello Peter is just a generic reply.
Today I received an email that my printer has been repaired and ready for collection. When I said from the beginning that I do not want a printer that was fixed. I had the printer for only 1 month...I took Part serve to fix a paper jam error from 22 June till 11 Aug, almost 2 months. So that is clearly more than a paper jam error to fix.
Today I received an email that my printer has been repaired and ready for collection. When I said from the beginning that I do not want a printer that was fixed. I had the printer for only 1 month...I took Part serve to fix a paper jam error from 22 June till 11 Aug, almost 2 months. So that is clearly more than a paper jam error to fix.
Epson SA's replyOfficial
14 Aug 2023, 15:56Hi Sue,
That you for reaching out. Our customer service partner contacted you on the 8th August 2023 regarding this issue. We apologise for the lengthy wait on your repair. The repair centre was waiting on a part for your printer and this is what caused the delay. Our team are looking into your case and will reach out to you soon.
Warm regards,
The Epson Digital Team
That you for reaching out. Our customer service partner contacted you on the 8th August 2023 regarding this issue. We apologise for the lengthy wait on your repair. The repair centre was waiting on a part for your printer and this is what caused the delay. Our team are looking into your case and will reach out to you soon.
Warm regards,
The Epson Digital Team
Epson SA's reply14 Aug 2023, 15:56
Official
Hi Sue,
That you for reaching out. Our customer service partner contacted you on the 8th August 2023 regarding this issue. We apologise for the lengthy wait on your repair. The repair centre was waiting on a part for your printer and this is what caused the delay. Our team are looking into your case and will reach out to you soon.
Warm regards,
The Epson Digital Team
That you for reaching out. Our customer service partner contacted you on the 8th August 2023 regarding this issue. We apologise for the lengthy wait on your repair. The repair centre was waiting on a part for your printer and this is what caused the delay. Our team are looking into your case and will reach out to you soon.
Warm regards,
The Epson Digital Team
sF
sue F's updateReviewer Update
14 Aug 2023, 16:21Partserve only emailed me after I wrote this.
YOU DON'T UNDERSTAND..I DO NOT WANT THE REPAIRED PRINTER. THE PRINTER WAS ONLY 1 MONTH OLD. I WANT MY REFUND. IN THE TIME WAITING I HAD TO BUY A NEW PRINTER.
I DO NOT WANT THE REPAIRED PRINTER.
YOU ALL IGNORING THAT I SAID I DO NOT WANT THAT REPAIRED PRINTER. IT WAS ONLY 1 MONTH OLD.
YOU DON'T UNDERSTAND..I DO NOT WANT THE REPAIRED PRINTER. THE PRINTER WAS ONLY 1 MONTH OLD. I WANT MY REFUND. IN THE TIME WAITING I HAD TO BUY A NEW PRINTER.
I DO NOT WANT THE REPAIRED PRINTER.
YOU ALL IGNORING THAT I SAID I DO NOT WANT THAT REPAIRED PRINTER. IT WAS ONLY 1 MONTH OLD.
sF
sue F's update14 Aug 2023, 16:21
Reviewer Update
Partserve only emailed me after I wrote this.
YOU DON'T UNDERSTAND..I DO NOT WANT THE REPAIRED PRINTER. THE PRINTER WAS ONLY 1 MONTH OLD. I WANT MY REFUND. IN THE TIME WAITING I HAD TO BUY A NEW PRINTER.
I DO NOT WANT THE REPAIRED PRINTER.
YOU ALL IGNORING THAT I SAID I DO NOT WANT THAT REPAIRED PRINTER. IT WAS ONLY 1 MONTH OLD.
YOU DON'T UNDERSTAND..I DO NOT WANT THE REPAIRED PRINTER. THE PRINTER WAS ONLY 1 MONTH OLD. I WANT MY REFUND. IN THE TIME WAITING I HAD TO BUY A NEW PRINTER.
I DO NOT WANT THE REPAIRED PRINTER.
YOU ALL IGNORING THAT I SAID I DO NOT WANT THAT REPAIRED PRINTER. IT WAS ONLY 1 MONTH OLD.
Epson SA's replyOfficial
18 Aug 2023, 08:52Hi Sue,
Our team is reviewing your request. Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Our team is reviewing your request. Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply18 Aug 2023, 08:52
Official
Hi Sue,
Our team is reviewing your request. Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Our team is reviewing your request. Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team