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Lewis L
1 reviews | Active since Dec 2017
15 May 2023, 09:48
Epson L3256 PRINTER SUCKS
The brand Epson is good, but the Epson L3256 is only one word for it *******. I have had a number of Epson printers in my life and they were quite decent, but the L3256 Epson missed the boat. I printed 178 pages and I am already on my 2nd bottle black ink. It jams frequently and to get the jammed paper out is a mission as you cannot access the printer from the back, so you need tweezers and lots of patience to get it out. No matter what you see on YouTube it is not true. Please what ever you buy, don't buy the L3256
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Replies (3)
Epson SA's replyOfficial
15 May 2023, 10:18Hi Lewis,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply15 May 2023, 10:18
Official
Hi Lewis,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
LL
Lewis L's updateReviewer Update
17 May 2023, 08:01Just as I thought, a lady did call me, and said that my problem was referred to Epson SA and that they will be in contact with me, but that never happened. Typical South African customer service as the word customer service is a swear word.
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Lewis L's update17 May 2023, 08:01
Reviewer Update
Just as I thought, a lady did call me, and said that my problem was referred to Epson SA and that they will be in contact with me, but that never happened. Typical South African customer service as the word customer service is a swear word.
Epson SA's replyOfficial
18 May 2023, 16:45Hi Lewis,
Thank you for your response. An Epson representative has been trying to contact you, but has been unable to get hold of you. We have sent you an email with a resolution. Please can you have a look and respond to us via email.
We look forward to hearing from you.
Warm regards,
The Epson Digital Team
Thank you for your response. An Epson representative has been trying to contact you, but has been unable to get hold of you. We have sent you an email with a resolution. Please can you have a look and respond to us via email.
We look forward to hearing from you.
Warm regards,
The Epson Digital Team
Epson SA's reply18 May 2023, 16:45
Official
Hi Lewis,
Thank you for your response. An Epson representative has been trying to contact you, but has been unable to get hold of you. We have sent you an email with a resolution. Please can you have a look and respond to us via email.
We look forward to hearing from you.
Warm regards,
The Epson Digital Team
Thank you for your response. An Epson representative has been trying to contact you, but has been unable to get hold of you. We have sent you an email with a resolution. Please can you have a look and respond to us via email.
We look forward to hearing from you.
Warm regards,
The Epson Digital Team