1 reviews | Active since Nov 2024
Epson L3250 dissapointment
We bought an Epson Printer L3250 from HiFi Corp in Feb of 2024 - and it was booked in for its first repair in May 2024 already. This repair process took about a month, and the printer lasted a while longer. It broke again in August - took about another month to repair - was returned to us in September. And again it broke.. was booked the first week of October 2024 and has been with Epson Parts since then. Apparently because its older than 6 months, I cannot request a credit. And it has to be repaired - AGAIN. On the date of writing this review, the unit has not been assessed yet - which is absolutely shocking service. Epson refuses a credit - but we have to be satisfied with three repairs in 8 months... I will not recommend this product to anybody. There is no resale support - other than booking the unit in again for repair after repair.
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The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via ***, their email address is also displayed on the right-hand side of our Hello Peter profile page.
Warm Regards,
The Epson Digital Team