Epson l3050 - ink pad issue

I Love the product but now that the ink pad needs to be replaced, it has become a problem. First, we cannot buy replacement products from local stores and you will not be able to print or scan again until it has been sent to a care center for resetting. This is highly inconvenient! The sales and customer department has no interest in actually helping or suggesting on what can be done. We are not based near an Epson service center thus courier cost and service cost will be extra. Will rather buy different!