1 reviews | Active since Oct 2019
Epson Ecotank **** Paperjam
I bought an Epson Ecotank ITS L4150 in February 2019 (17 months ago), because of the promise of a cashback. That did not happen - You are not told in advance that you will have to give them all your details including your bank details. Every now and then it gave me a paper-jam signal, without there actually being a paper jam. I would reset it and it would work again. Then suddenly, 2 weeks ago, the paper-jam signal appeared and I could not reset it. According to Google, quite a common fault with the Epson Ecotanks, calling it a **** Paper Jam. So, I cannot use it, I have not even finished the ink I received with the printer. I phoned Epson's Customer Services to be told: The warranty has expired, buy a new one. My husband has an HP Printer that has been working for 12 years. I am so disappointed in the service I received.
Thank you very much for bringing your experience to our attention.
We are in the process of finding a resolution for your query and will be in contact with you once we have found a resolution.
We appreciate you giving us an opportunity to rectify this experience and strive to delight our customers with products that serve them well.
Warm Regards,
The Epson Social Team
Thank you very much for bringing your experience to our attention.
We are in the process of finding a resolution for your query and will be in contact with you once we have found a resolution.
We appreciate you giving us an opportunity to rectify this experience and strive to delight our customers with products that serve them well.
Warm Regards,
The Epson Social Team