JN
Jeremy N
1 reviews | Active since Jan 2017
06 Feb 2024, 10:05
Epson bas after sales service.
I Purchased an Epson L3110 and Registered for the 3 year warranty , The printer malfunctioned an is still under warranty i have been in contact with Epson since 25/01 the service is pathetic . i was asked to take it to Partserve and they are insisting the printer is not under warranty asking me to send the same documents to them.
Nobody bothers to respond to calls or emails.
Helpful (0)
Replies (3)0
Replies (3)
Epson SA's replyOfficial
20 Feb 2024, 08:03Hi Jeremy,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Epson SA's reply20 Feb 2024, 08:03
Official
Hi Jeremy,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
JN
Jeremy N's updateReviewer Update
29 Feb 2024, 11:12Please note the service is pathetic , my printer is with Partserv since 29/01/24
The warranty claims process is pathetic they are waiting for you to give the go ahead to release the printer .
Job : END11722
The warranty claims process is pathetic they are waiting for you to give the go ahead to release the printer .
Job : END11722
JN
Jeremy N's update29 Feb 2024, 11:12
Reviewer Update
Please note the service is pathetic , my printer is with Partserv since 29/01/24
The warranty claims process is pathetic they are waiting for you to give the go ahead to release the printer .
Job : END11722
The warranty claims process is pathetic they are waiting for you to give the go ahead to release the printer .
Job : END11722
Epson SA's replyOfficial
29 Feb 2024, 15:21Hi Jeremy,
Thank you for sharing your experience. Have you contacted our Help Desk via the contact details we provided in our previous response?
Please reach out to our Help Desk via *** or +***6, as we want to ensure your query gets the attention it deserves.
Warm Regards,
The Epson Digital Team
Thank you for sharing your experience. Have you contacted our Help Desk via the contact details we provided in our previous response?
Please reach out to our Help Desk via *** or +***6, as we want to ensure your query gets the attention it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply29 Feb 2024, 15:21
Official
Hi Jeremy,
Thank you for sharing your experience. Have you contacted our Help Desk via the contact details we provided in our previous response?
Please reach out to our Help Desk via *** or +***6, as we want to ensure your query gets the attention it deserves.
Warm Regards,
The Epson Digital Team
Thank you for sharing your experience. Have you contacted our Help Desk via the contact details we provided in our previous response?
Please reach out to our Help Desk via *** or +***6, as we want to ensure your query gets the attention it deserves.
Warm Regards,
The Epson Digital Team