Epson bad after service

I bought Epson L6190 a year ago and it was over 7000 at that time. I struggled to do a firmware update. It took ages to update and keep saying "do not switch of or restart." I let it be and the next day the printer didnt have ppwer. Long story short the pc board burnt at the power source. My issue us i tried their website for assistance and that website might as well close down it doest take you to technical contacts. I manage to find a "info@epson email and mailed my query. Until now no reply from them. I phoned and talked to operator, well i must bring the printer to sandton she said but my warranty is finished. I opened printer myself and send a photo to same email adres requesting a price on the part that burned and still no reply or even a call from them. That printer cost a lot. A lot more than the service i received from them not even answering a simple email 2 times. I want to urge all who consider epson to think carefully about the AFTER SERVICE" please. This burned out part on that printer is to my opinion faulty firmware from their side and should be repaired no cost.