Dysfunctional printer and Poor custom service Epson SA.

I purchased a printer on takealot in May 2020 which I only started using a bit later. It seemed to print poor quality images from the start. Often it would print blank pages or lines but not full images/ texts and and clolours quality was terrible.

I lodged a complaint with takealot.com and they advised they a cannot return the print it was go done via Epson.

I contacted Epson and spend many hours on telephonic calls with thr service centre getting advanced on how to reinstall software and clean printer heads and even allow the Epson service centre to take control of my PC remotely to attempt to repair the printer drivers etc. ( All this within 6 months of purchase)

It was a truly frustrating experiece.

My husband and I are both doctors who works on the front line of covid and as such neither of us have had the time to physically take the device in to th repair centre due to the second and thus wave together with everything else we have been dealing with at work as well as in the community.

I recently made my husband take the printer in and have now received a quote for R2200 to repair a printer which has been dysfunctional basically since purchase and can be verified by the numerous calls to the service centre (calls are recorded)

I have explained the difficulty we have had in bringing the machine in and also that most other companies have issues extended guarantees and exchange times frames due to covid and lockdown etc.

But it seems this has fallen on deaf ears and all I keep hearing from them is that I need to pay this amount to repair this printer.

I have no real choice since kids are home schooling again... But at least I have guidance not to make the same mistake next time. I will definitely not be purchasing an Epson printer or any Epson products for that matter for my new practice.

Once bitten. Twice shy.

Thanks for nothing Epson SA.