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jM
johannes M

1 reviews | Active since Sept 2013

17 Jan 2023, 10:01

Dont buy they are ******

Dont buy they are expensive paperweights.

after buying an inktank printer i got home. tried printing the head was blocked. (i was in the printing industry) now after doing several head cleans it became beter but after a week its open because i stay far i cant just drive up and down.

i knew it would have some sort of waist to be emptied just to find out its a sponge thing no where on the market. after t igot the head open i tried printing just to find out the printer has a counter that you cant reset unlees you take it to epson themself to reset. now i have to pay for a product even more after i bought it

i phoned epson

no help at all in assisting in geting a refund so i came here they are money greedy ******s.

0
Replies (3)
Epson SA
Epson SA's reply17 Jan 2023, 10:31
Official
Hi Johannes,

We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery. 

Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.

Warm Regards,
The Epson Digital Team
jM
johannes M's update18 Jan 2023, 17:36
Reviewer Update
Ok after receiving a call from partservethey are the service department. Asking me why i did not drive to them to bring the printer for service. Tha they have to maintain the printer and service it and to reset going on as if its broken but its their bad products. It was not disclosed as and when i bought the printer that this would happen and now they dont want to refund me. Dont buy their inktank printers they are expensive paper weights
Epson SA
Epson SA's reply20 Jan 2023, 08:38
Official
Hi Johannes,

Thank you so much for bringing your experience to our attention. We will follow up with our support team and our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.

Warm Regards,
The Epson Digital Team