PJ
Paulette J
1 reviews | Active since Nov 2012
18 Feb 2019, 16:17
Don't buy Epson printers
Bought an Epson printer on 5 January 2019. Registered on 8 January 2019 for the extended warrantee. To date I have not received the extended warrantee. I returned the printer today because it has not worked to date in spite of me being in communication with Epson since 7 January 2019. Today alone, I have spent 2.5 hours on the phone with the help desk. I have used all my data and air time to try and resolve this issue but was only frustrated and got no further. Now I am told, it is going to take another 21 days to check it. This means I will MAYBE have a printer that works after 3 months of paying for it. Really such pathetic product and service!!!
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Epson SA's replyOfficial
21 Nov 2019, 07:37Hello Paulette, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.
Epson SA's reply21 Nov 2019, 07:37
Official
Hello Paulette, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.