MO
Matthew O
1 reviews | Active since Apr 2018
27 Jul 2023, 08:40
DON'T BUY EPSON!! Inkpad cleaning reqires money or a repair shop!!!
Have a printer that requires the inkpad to be cleaned. So as a technician I open up the printer and replace the sponges. Only to find I cannot use it still as the counter requires resetting. I contact support and the send me to partserve for a repair. I didn't even go this far as why should i pay someone else to press a few buttons to reset my counters? Epson said i could register as an ASP which i will probably not get aproved as i am not a repair shop. DONT BUY EPSON!!!
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Epson SA's replyOfficial
27 Jul 2023, 15:02Hi Matthew,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply27 Jul 2023, 15:02
Official
Hi Matthew,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team