Disgusted and appalled!!

I am absolutely appalled and disgusted by the service from the Makro center in Highveld, Centurion. We had purchased anEpson printer (14150) in 2019 and we've had numerous problems with the printer such as it is making unclear copies, smudging colour print outs and it is creating broken lines through sentences. Up to date the printer has been sent in for repairs 3 times and each time it went in for months on end and we are still having the same problem with the printer. The most annoying and disappointing thing is that Makro( Highveld, Centurion) has not assisted us in any way to resolve the issue and they refuse to replace the printer or refund our money and keep their defective printer for three years now. We are absolutely fed up and no one can seem to assist us with our problem for three years now. Is this the kind of customer service Makro and Epson are proud to be associated with happily taking customers hard earned money and providing unprofessional customer service and defective products?. I can happily supply a chain of emails between myself and Makro in the last three years as I have made all the necessary contact and laid complaints which have fallen on deaf ears or have blatantly been ignored. It is absolutely disgusting that this is what consumers have to put up with to rectify a situation that is beyond their control and is rather a manufacturing flaw.