Canon printer a big dud

I bought an Epson L5290 form Makro Ottery. It almost immediately gave me an error message, "contact support". I was told to take it back and get a replacement. This is annoying as Makro is far from me etc. Anyway I did that and now I'm getting the very same error message - non-printing features are available and to contact support. I did so and they say I'm out of 40 day return and I must accept a second hand machine???? Or I can take it to a repair centre for which they can only give me an email. AND as I was waiting to get email address I was cut off. I just want a robust printer and workhorse that will last for at least 3 years without being high strung and giving error messages?