MT
Maria T

1 reviews | Active since Oct 2022

07 Oct 2022, 12:07

Bad service

I have bought an Epson L3110 in September 2021. It has started giving me problems and every time I have to print, I have to do a power clean. It was taken to Part Serve in Cape Town and I had to wait more than a month to get it back. It printed fine the first two printing times but then again the same problem started. As it was still under guarantee, I asked them for a new printer but they kept saying that I should bring it in for repairs again. I refused this as I have a business to run and cannot be without a printer again for another month. It is still giving me the same problem and have to do a power clean almost every time I want to print as I don't want stripes all over the pages. Now it is out of guarantee. I will never advise anyone to buy an Epson printer. I will go back to HP as I never had any problems with any of my devices from HP. Wjy I bought an Epson was because of the Eco tank system as I thought I would save on ink but by doing power cleaning it uses a lot of ink which does not make it at all economical.

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Replies (1)
Epson SA
Epson SA's reply07 Oct 2022, 12:28
Official
Hi Maria,

We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery. 

Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.

Warm Regards,
The Epson Digital Team