Bad Service and Product on the market Epson L3150 printer

Product Details I'm interested in Technical support Serial Number: X7GS236994 / X7GS158722 Product: L3150

Good Day Hope you are well?

I can not believe that such a large Company and its co parteners Part serve who does there repairs and Game that sells to the product to the client can provide such a service that we are receiving.

We bought our Machine online from Game 12 July 2022 when we received the box and opened it we came across documentation that was printed before we received the box meaning it was pre used. The first document was printed 30 March 2022 second document was printed 31 March 2022 and the third set 28 April 2022.

I took my printer in the first time last year around October November to the nearest Game Store to me who was Mall@Reds, I informed them that this printer was previously used because of all the prints I came across they just said that it was impossible. They booked my machine in as the blue ink did not print and after numerous Nozzle Checks and Cleans we realized that the printer had to go back to the factory that is why we took it back to Game who we bought it from. At the beginning Game did not want to assist as we bought is on line the long and the short is they finally booked it in and had it repaired for us.

On the 28 February I sent n mail to Support (ESA) [mailto:***] with the following complaint that the printer was printing fine until one moment it made a funny noise now it does not feed the paper correctly and when it feeds the paper gets stuck. We also told them that we are not to happy with the product as it is not performing as it should. Please advise what to do as I can take it in again and what a month again for it to be repaired. Around about 1 March 2023 I sent an email to Part serve as I was told to contact them. I told them that I had an issue with my printer and was told to contact them to see if the could fix the problem. They informed me that I could take the printer into their office which is in Sandton and we are in Centurion or we could arrange a courier which was nearly R500.00 we finally agreed and we sent the printer in once again. They replaced some or other part and the printer was sent back to us. I must say when I received the printer it was making funny noises and every now and then the printer just randomly makes noises and then we carry on I informed them about it.

As per previous emails and phone calls to part serve we still have no joy.

We have two printers. we emailed them again with our new query.

Printer one (Ritha) and Printer two (Ria) Hope you can help, both printers are giving us this problem on a regular basis and we can’t work like this we are printing documents and there is sometimes a line going through the printing making it difficult to read the document I even attached a document to show the problem.

This means that we have to make regular nozzle checks and the outcome is that we need to clean the printer heads sometimes up to 4 times a week. I have also attached the nozzle check one I did after first cleaning the printer head which indicated that the printer head must be clean but it was just cleaned before the test the second nozzle check was perfect after I did a second printer head cleaning.

Here is the email I sent to part serve:

Printer one (Ritha) and Printer two (Ria) Hope you can help, both printers are giving us this problem on a regular basis and we can’t work like this we are printing documents and there is sometimes a line going through the printing making it difficult to read the document I have attached a document to show the problem. This means that we have to make regular nozzle checks and the outcome is that we need to clean the printer heads sometimes up to 4 times a week. I have also attached the nozzle check one I did after first cleaning the printer head which indicated that the printer head must be clean but it was just cleaned before the test the second nozzle check was perfect after I did a second printer head cleaning. Printer one (Ritha) This printer has never been in for repairs. Printer two (Ria) This printer has been in for repairs twice the first time it was through the store we bought the printer from online in this case the printer just stopped printing the blue ink, I am not sure what they did to fix it. The printer broke again and Epson informed me that I should send the printer to your company to see what was the problem, all I know is the replace a certain mechanism. After receiving the printer it is very noisy sounds like something that is dry causing the movement of the parts to make a squeaking sound. We are a very busy company and cannot afford to be without printers but we can also not carry on with this type of printing as it makes it difficult for our clients and even in house reading of documents, is this suppose to be how the machine works or is it a flaw in the products as we have 2 of the same printers and both are doing that problem of the printing? As I have explained numerous of times we can’t just come in and book in the printer as explained you in Sandton and we are in Centurion, the one printer has been with you and it is still not right. I have also requested a number or contact email for Epson but that has also not yet been provided We need urgent assistant and no we can’t be without printers.

We are very unhappy as we have explained to them numerous times we cannot be without printers and why must we pay for the courier cost if there product is not up to standard.

Yesterday my machine packed up again it was making funny noises and the paper got stuck after removing the paper the machine will not feed or print.

What must one do as there is no customer service.

We need assistance urgently may I mention I email Epson's info email and till today no reply.

This is really and truly the worst treatment I have received.