NP
Ntombi P

1 reviews | Active since May 2026

12 May 2026, 18:11

ZERO CUSTOMER SUPPORT AND YOU WILL LOSE YOUR MONEY ON THE ONE APP, DO NOT PUT YOUR OMNIES ON THAT APP

Zero customer support. i am so disappointed in their 1app. i forgot my email password that i was using to login into the 1app and i could not recover it. i had R400+ on my fuel wallet so i called several times and i was placed on hold for over 2 hours, i wrote an email to the support team on the 5/5/2026 still no response. i asked the staff at the garage and they have no clue on how to help me. ive written on the facebook page no one reponses.

So basically, i lost R400+ in this economy, i dont have petrol as write this review. i loved the appbut the lack of customer support when you have issues is a deal breaker.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply13 May 2026, 07:29
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.