Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Engen Petroleum shows a sharply divided forecourt experience. Individual attendants and a handful of standout sites earn genuine loyalty, yet Customer Service & Frontline Experience (2.6) is dragged down by rude cashiers and dismissive supervisors. The most damaging recurring themes are fuel that customers say was paid for but never dispensed, unredeemable vouchers and points, and complaints that simply go unanswered.
Top Strengths:
- •Customer Service & Frontline Experience: Customer Service & Frontline Experience (2.6) is the strongest theme. Named attendants such as Sox, Harry, Sibusiso and Tebogo are praised for warmth and safety checks, and Engen Windsor Park in Kraaifontein is repeatedly commended for its turnaround under new ownership.
Replied to 95% of negative reviews
Reply time on negative reviews: 11h 58m
TrustIndex
4
Ranking
#1
in Fuel & Petrol
Reply Time
14h 27m
NPS Score
-16
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 11h 58m
Nov '25 - Oct '26
Frequently Asked Questions About Engen Petroleum
What do customers say about Engen Petroleum?
Based on recent customer reviews, Engen Petroleum shows a sharply divided forecourt experience. Individual attendants and a handful of standout sites earn genuine loyalty, yet Customer Service & Frontline Experience (2.6) is dragged down by rude cashiers and dismissive supervisors. The most damaging recurring themes are fuel that customers say was paid for but never dispensed, unredeemable vouchers and points, and complaints that simply go unanswered.
What is Engen Petroleum's biggest strength?
Engen Petroleum's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. Customer Service & Frontline Experience (2.6) is the strongest theme. Named attendants such as Sox, Harry, Sibusiso and Tebogo are praised for warmth and safety checks, and Engen Windsor Park in Kraaifontein is repeatedly commended for its turnaround under new ownership.
What are the most common complaints about Engen Petroleum?
The most common complaint about Engen Petroleum, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Pricing & Contracts. Billing, Pricing & Contracts (0.9) is a persistent friction point. Vouchers, gift cards and wiCode redemptions are refused, Clicks and eBucks points fail to load, shelf prices do not match till prices, and duplicate card charges go unrefunded.
How does Engen Petroleum compare to other Fuel & Petrol companies?
Engen Petroleum scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Fuel & Petrol, compared to the Fuel & Petrol industry average of 1.7. Their strongest theme is Customer Service (2.6); their weakest is Communication (0.8). The top AI-rated Fuel & Petrol business on Hellopeter is (). How is the AI Score calculated? →
Is Engen Petroleum trustworthy?
Engen Petroleum has a TrustIndex of 4 out of 10 on Hellopeter, based on 230 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 11 hours 58 min. Hellopeter has tracked Engen Petroleum across 2,401 total reviews. How is the TrustIndex calculated? →
Recent reviews (230)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
ENGEN GARAGE MIX FUEL/ NEGLEGENCE!!!!!
On Sunday(18/10/2026), Engen William Moffett misfueled my diesel Mercedes A220 CDI with petrol. The manager signed a Fuel Contamination Incident Report accepting 100% liability. However, instead of taking it to a Mercedes-Benz dealer as demanded, they towed my car to an unaccredited shop (Champion Motors) which will void my warranty. I am a working mother left completely stranded with my baby. I cannot afford Bolt peak prices of R120+ a day. I have an active corporate query number ***), I demand Engen Corporate intervene immediately, move my car to an accredited workshop, and issue a rental car today so I can safely commute to work and drop my baby at preschool! Monday(19/10/2026) It was raining I had to pay R39 to my son's school, R78 to my workplace. This is money I did not budget for and also money I do not have. I am incurring costs that I am not supposed to due to Engen's negligence. I had to bolt again after work, I will mention it again this is money I do not have that I am forced to spend because I do not have a car because of ENGEN WILLIAM MOFFEIT IN PE. I am asking for my car to be taken to a reputable diesel/accredited mercedes benz dealer. I am asking for e rental car while they are busy fixing my car! I do not appreciate the automatic replies on the emails, I need action.
1 reviews | Active since Jun 2026
ENGEN GARAGE MIX FUEL/ NEGLEGENCE!!!!!
On Sunday(18/10/2026), Engen William Moffett misfueled my diesel Mercedes A220 CDI with petrol. The manager signed a Fuel Contamination Incident Report accepting 100% liability. However, instead of taking it to a Mercedes-Benz dealer as demanded, they towed my car to an unaccredited shop (Champion Motors) which will void my warranty. I am a working mother left completely stranded with my baby. I cannot afford Bolt peak prices of R120+ a day. I have an active corporate query number ***), I demand Engen Corporate intervene immediately, move my car to an accredited workshop, and issue a rental car today so I can safely commute to work and drop my baby at preschool! Monday(19/10/2026) It was raining I had to pay R39 to my son's school, R78 to my workplace. This is money I did not budget for and also money I do not have. I am incurring costs that I am not supposed to due to Engen's negligence. I had to bolt again after work, I will mention it again this is money I do not have that I am forced to spend because I do not have a car because of ENGEN WILLIAM MOFFEIT IN PE. I am asking for my car to be taken to a reputable diesel/accredited mercedes benz dealer. I am asking for e rental car while they are busy fixing my car! I do not appreciate the automatic replies on the emails, I need action.
1 reviews | Active since Apr 2022
Engen garage hospital view no customer parking
Engen Garage at Hospital view tembisa Their service inside the shop is good but outside there's no parking instead of prioritising their customers they let taxis park there which makes the garage full and when you think of getting petrol there we are afraid of our cars being scratched or bumped into because there is no customer parking
1 reviews | Active since Apr 2022
Engen garage hospital view no customer parking
Engen Garage at Hospital view tembisa Their service inside the shop is good but outside there's no parking instead of prioritising their customers they let taxis park there which makes the garage full and when you think of getting petrol there we are afraid of our cars being scratched or bumped into because there is no customer parking
1 reviews | Active since Jul 2014
ENGEN VEGA SERVICE STATION PROCESSES UNAUTHORISED CARD PAYMENTS
AVOID ENGEN VEGA SERVICE STATION, located on the corner of Solomon Mahlangu Drive and Atterbury Road. There is a petrol attendant named VICTOR who adds an extra amount when swiping your card; he then obviously pockets the difference. Check your slip before driving off.
1 reviews | Active since Jul 2014
ENGEN VEGA SERVICE STATION PROCESSES UNAUTHORISED CARD PAYMENTS
AVOID ENGEN VEGA SERVICE STATION, located on the corner of Solomon Mahlangu Drive and Atterbury Road. There is a petrol attendant named VICTOR who adds an extra amount when swiping your card; he then obviously pockets the difference. Check your slip before driving off.
1 reviews | Active since Aug 2022
I reported poor service but received no feedback. I am disappointed by the lack of communication and request urgent resolution
Dear Sir/Madam, I am very disappointed with the way my complaint has been handled. I reported the matter and expected feedback, but to date, nobody has contacted me or provided an update. This lack of communication reflects poor customer service and a lack of accountability. I request that my complaint be addressed urgently and that I receive formal feedback on the steps taken to resolve the matter. If I do not receive a satisfactory response, I will consider escalating the complaint to the relevant higher authority. Kind regards. ***
1 reviews | Active since Aug 2022
I reported poor service but received no feedback. I am disappointed by the lack of communication and request urgent resolution
Dear Sir/Madam, I am very disappointed with the way my complaint has been handled. I reported the matter and expected feedback, but to date, nobody has contacted me or provided an update. This lack of communication reflects poor customer service and a lack of accountability. I request that my complaint be addressed urgently and that I receive formal feedback on the steps taken to resolve the matter. If I do not receive a satisfactory response, I will consider escalating the complaint to the relevant higher authority. Kind regards. ***
1 reviews | Active since Feb 2024
Poor service 0/10
I would like to express my disappointment with the service I received from the cashier at Engen. The cashier's attitude and manner of handling customers were unprofessional and unacceptable. As a customer, I believe I deserve to be treated with respect and courtesy. I hope management will look into this matter and take the necessary steps to improve customer service. Customers should always feel welcome and respected when visiting cosmo engine and I will never use this garage ever if the service doesn't improve will make sure I take my money where I appreciated . the name of the cashier is Jesica
1 reviews | Active since Feb 2024
Poor service 0/10
I would like to express my disappointment with the service I received from the cashier at Engen. The cashier's attitude and manner of handling customers were unprofessional and unacceptable. As a customer, I believe I deserve to be treated with respect and courtesy. I hope management will look into this matter and take the necessary steps to improve customer service. Customers should always feel welcome and respected when visiting cosmo engine and I will never use this garage ever if the service doesn't improve will make sure I take my money where I appreciated . the name of the cashier is Jesica
1 reviews | Active since Sept 2016
Excellent and hospitable service
I just want to send a shout out to the beautiful staff on shift. I was tired and weary I felt safe, the guy who helped me treated me like an older sister helped me find my bearings if he's not promoted soon I'd be disappointed, so patient waiting for me to recover from fatigue thank you
1 reviews | Active since Sept 2016
Excellent and hospitable service
I just want to send a shout out to the beautiful staff on shift. I was tired and weary I felt safe, the guy who helped me treated me like an older sister helped me find my bearings if he's not promoted soon I'd be disappointed, so patient waiting for me to recover from fatigue thank you
1 reviews | Active since Jan 2022
Do not buy anything from the food counter at this garage's convenient store
Do not buy anything from the Engen convenience store's food section. We found hair with skin or something resembling it in our croissant today.