CC
Colby C

1 reviews | Active since Jun 2018

15 Jun 2018, 15:47

Wrong Petrol amount deducted

Hi

On Monday Monday I received very poor service from Engen Garage in Connaught road Parow. They put in R100 petrol which I saw when I drive away from the tank and when I received an SMS of how much they deducted it was R200.

I turned around to confront the petral attendant and the 2nd incharge as the owner was not available. The petrol attendant insist he put in R200 which was not the case. I complaint by the 2nd incharge, all she was saying "do you know the petrol increased last week". I asked how are we going to resolve the matter, she advise that I must come back 2 o clock when the owner MR Parker is back, very inconsiderate because I need to be at work at 2 o clock.

I feel that in today's economical condition I am being ****** with R100 worth of petrol which is alot now adays.

I will not stop at any Engel garage to put in petrol.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Jul 2018, 14:07
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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Best regards,