LN
Lindo N

1 reviews | Active since Apr 2023

02 May 2023, 21:31

Worst service I've ever experienced at Engen (Siyabonga) filling station On mainreef road

Drove to Engen Siyabonga filling station on mainreef to fill up using the Engen 1 app...

When it was time to pay .... I said I'll be using the Engen app.

The petrol attendant who goes by the name Emanuel said he shouldn't have helped me if he knew that I'll be using the app coz this thing is useless...and said if he knew he would have told me to go pour somewhere else...

I asked him to try coz that's the only payment method I'll be using... And he kept nagging and acted like it's my fault that the 1 app isn't responding....

This attendant was very unprofessional and rude even when I asked him to keep trying.....saying I need to find another payment method because this app thing doesn't work... I was kept there for 40mins as he kept shouting and blaming me for using the app to pay

I was disrespected and treated like a ****mer by this attendant.

Once payment went through he didn't even apologize for the delay caused by their speed point but just walked away and told one of his colleagues to give me the

This person does not respect his job nor the Engen brand and has no respect for customers

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Replies (1)
Engen Petroleum
Engen Petroleum's reply16 May 2023, 10:10
Official
 Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.