1 reviews | Active since Mar 2018
WORST SERVICE from Engen
Decided to fill up my car at Engen in Clayville before the petrol prices go up even though my car was not close to empty and the petrol attendant(Sphiwe) put the nozzle in and started pumping then left it unattended and I noticed petrol dripping out and then shortly after another attendant started yelling at the guy and when I looked, petrol was pouring out like nobodies business then she pulled in out and put in back in while petrol was just running out. After everything when it was time to pay I told him that I will NOT pay for the extra litres of petrol that was now all over the ground he said it was a mistake. When I insisted on speaking to the manager(Wilson) the attendant came out saying that he says I must take a two litre coldrink to make up for the loss.
What kind of joke it that???? Petrol is expensive and now I must be reimbursed with a COKE for R20 when I just lost how much money!!
That is pathetic. I ended up paying the total amount displayed on the pump but I expect to be contacted from someone that is going to reimburse me for the money I lost. Any yes I did try your customer service line which is just as pathetic because I was holding for 30min without any answer.
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
