WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I lost my cellphone on the 16th of January 2022 at this petrol station. I was two minutes away when I realized I forgot my cellphone in the bathroom, I immediately went back and it was gone.

I spoke to one of the petrol attendants about viewing the video footage and he reckoned to me that the person that does the viewing is off on weekends and I should return on the next day, the Monday.

I live in Atlantis and cannot travel to Houtbay just to view footage. I've called multiple times, spoke to Anele and send emails to speak to Sean (the person who supposedly can assist me), but Sean is just never there. Anele also doesn't do much about trying to contact me back. and no response to the email I have written.

It takes 7days for video footage to disappear from their system, and today is day 4. I need the video footage because I want to know who entered the bathroom after I did and I want to hold that person accountable for taking my cellphone.

If this service station cannot assist me, than what is the purpose of the multiple cameras? Or is it just to protect themselves and not the people who support their business.

I am deeply disappointed in the service I got and that I am still receiving. They show absolutely no sympathy! And the worst part is no one has even tried to contact me to assist me, truth be told this is very suspicious!!!!

I do not want the employees to be held responsible, I just want the footage so that I can deal with the situation and try and get my cellphone back.