DG
Desmond G

1 reviews | Active since Aug 2022

10 Mar 2026, 13:19

Worst service ever

express my deep anger and frustration about the poor service I received at your Bela Bela Sonskyn Engen garage on 10th March at 11:20 am. I usually do not like to complain, but the incident that took place has left me deeply disappointed and agrieved. I had requested your attendant to fill in 250 liters of fuel in my Opel Corsa utility vehicle. I had clearly mentioned the amount on three occasions, but the attendant seemed to be least bothered and careless about my request. Not only was the service poor and unfriendly, but the attendant also overfilled my tank, despite my protests. He continued to fill the tank to the brim, without even stopping to check if it was the required amount. To my utter surprise, I found out that he had filled the entire tank, which I had not asked for. I cannot emphasize enough on the fact that I had explicitly asked for 250 liters worth of fuel, and the attendant disregarded my request, which clearly shows a lack of control and professionalism. I am greatly disappointed with the service I received at your garage. Your attendants were unprofessional and rude, and the whole experience has left me feeling unhappy and dissatisfied. I urge you to look into this matter and take necessary actions to ensure that such incidents do not happen in the future. I have always been a loyal customer of your garage, and I hope that you will take my complaint seriously and work towards improving the quality of service at your station. I look forward to hearing from you soon about the actions taken.

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Replies (2)
Engen Petroleum
Engen Petroleum's reply10 Mar 2026, 13:51
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly. 

Engen Petroleum
Engen Petroleum's reply10 Mar 2026, 14:53
Official
Good day Desmond.
Thank you for contacting us at Engen.
We do not have a WatsApp line. Kindy reply to my email.
Thanking you in advance.
Roza