SK
Stefanie K

1 reviews | Active since Jul 2011

30 Mar 2023, 20:57

Worst service

Stopped at a very quite Engen Kranskop N1 South, in an emergency medical vehicle, to fill up. Waited about 5 minutes without assistance. But wait- there's more. The attendant immediately rushed passed us, staring me straight in the face, to help the vehicle that just pulled in next to us. They the continued chatting amongst themselves, staring at us, without any assistance. As I was busy getting out of the vehicle to speak to the manager, someone distastefully stared at us, like both of us had arms growing out of our foreheads, and pulled up his shoulders, presumably asking if we were assisted, and reluctantly sent some one over.

It is very hard not to notice how they rushed to assist people of colour, and simply ignored all the white customers waiting at the pumps.

As someone who treats everyone with respect, I found it truly upsetting and disrespectful that they will discriminate between who to assist first based on skin colour.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply31 Mar 2023, 13:26
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.