GM
Gopolang M

1 reviews | Active since Jul 2023

27 Jul 2023, 13:15

Worst service and extreme disrespect by employee

On the 26th July 2023 I gave petrol attendant by the name of Abram R200 in cash to pour 95 petrol for me, my car was empty with petrol light on, after he was done I said to him "let me give you card for points", he ignored me and went to the station shop. I decided to start the car and the light never went off. One of the attendants came to me and asked me if I was helped and I said to him yes I was just waiting for the guy who helped me to come get my card for points. Abram was called, when he got to me I told him here is number for points. He then said to me, "aah ke di fitisitse"(I forfeited them) I then asked him why is the light on the car not going off, he said to me he doesn't know even if we put another R200 which i can't afford the light might not go off still, I asked him for proof of purchase and to say something different because I don't understand, he then rudely said to me I mustn't address him like that he is not my child. I went away because I was in a hurry, I went back and asked for a responsible person for the unit that day, I told him what I went through and he said he will look in to the matter. Although the manager looked promising i am however still waiting for the correspondence from him until now.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply28 Jul 2023, 12:34
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.