worst ever

i ordered online at 12:15 my order was accepted- my food arrived at 2:28pm. During this time i called the store twice- at 1;15pm i was told the driver is outside the building; at 1:50 i was told he had left long ago. Should i mention we are 2.7km away. At no point was an apology given- rather it was my fault for the order i placed. This is disgusting considering we order from the store at least twice a week and we are a staff team of 24 with 9 other office's in the block. was my service this bad due to the size (R79.90) order???