CS
Carmenita S

1 reviews | Active since Apr 2017

13 Apr 2017, 21:42

Worst disgusting service ever

<p>So I pulled up at engen blue route tokai with my 2 kids and mom in the car. I wanted to fill up on petrol and check my oil and water. The petrol attendant came to me and I asked him if he could first check my oil and water before I fill up. So I opened my bonnet of the car and then he first checked my oil which he said was fine. Then he opened my water to check on that. As I was watching I saw the steam/smoke coming out. As I was watching him I saw that he just closed it . He came to me and said everything is ok. I asked him if he was sure as I could see the car needed water. He said "NO it's all ok". I said to him it did not seem ok because car looked like it needed water. I then said to him that if he was not willing to put water in my car. I would get out and do it myself. I asked him to give me the can with the water and whilst doing this he shouted at me this is not a workshop. I will never support that garage and will recommend no one to go there.</p>

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Apr 2017, 14:47
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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