KR
Katlego R

1 reviews | Active since Feb 2025

30 Mar 2025, 15:02

WORST AND COSTLY EXPERIENCE WITH MY PARTNER

Good day

I hope this email finds you well.

My name is Andile,so on 30 March 2025 02:30 I visited one of your garages in Mamelodi West near Maseko and Mamelodi High School. It was rainy and messy so I had to hurry up in purchasing my R50.00 Blue Voucher, ok got the paper with me but when I got home I couldn’t find it. Made a trip back to ask for a simple reprint (After calling multiple time on the website provided landline)

To my surprise Tebogo 7996 couldn’t do a reprint said “come back at 06:30 management will do it”.

Ok here is me going back home, coming back at 06:30 to meet the manager. TO BE TOLD THAT I MUAT COME TOMORROW,THEY TOOK MY NUMBERS. BEING VERY RELUCTANT WITH THEIR NUMBERS AND NAMES.

So Tell me ENGEN COUNTRYWIDE WITH GOOD SERVICE. Why can’t I get the simple help I reprint. TEBOGO ADMITTED TO SEEING AND KNOWING ME,YOU HAVE RECORDS AND CAMERAS.

Please assist with my reprint or refund. YOUR STAFF MEMBERS DELAYING THIS PROCESS WILL MAKE STRANGER OICKNIT UP AND UPLOAD IT!

Basic customer Service Andile ngobeni *** ***/ ***

Sent from my iPhone

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply31 Mar 2025, 08:46
Official
Good day Andile,

Thank you so much for taking the time to give us feedback. 

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.