RM
Rammonne M

1 reviews | Active since Mar 2017

17 Mar 2017, 12:54

"Worse service ever" Engen Marimba @ vosloorus EXT 9

<p>Complain with regards Marimba Gardens Service Garage</p> <p> </p> <p>16/03/2017</p> <p> </p> <p>@19H45</p> <p> </p> <p>Me and my partner went to filling station for patrol. We grove into a filling tank which had a patrol pipe on the drive way...when passing to position a car to re-fill, I drove on top of the piped on the drive way and the whole patrol side hold from the pump fell on top of the car breaking the car side mirror and scratching the car. I asked why do they leave the pipes on the drive way they claim it's not their fault why did I not shift it or drive far from it. I requested to speak to manager and was informed that she is not in for the night. The patrol attended refused to give me his name saying he does not wana be a witness for anything.</p> <p> </p> <p>17/03/2017 @ 12H42 call the Garage on ********** spoke to Lady who refused to give out Her name after numerous attempts she gave a name Celestine and said she has a headache cannot talk. I told her what happened yet she says that’s my fault and she will not take responsibility of anything coz that was my responsibility to check the pipes on the drive way...</p> <p> </p> <p> </p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply17 Mar 2017, 15:10
Official

Good day Rammonne

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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