DS
Dumisani S

1 reviews | Active since Jan 2014

29 Jun 2015, 18:06

Worse Behaviour

Themba, a petrol attendent spilled 2 litres of diesel on my car and floor while he was chatting to his mates. Then instead of apologising he yells at me saying its somehow my fault and hands me some tissue to wipe my own car. <br> <br> When i ask him for a simple apology so that i can pay, he laughs at me. I ask him to call the manager or a senior, he claims there is no one while the other attendants merely turned there backs at me to what was unfolding.<br> <br> This is the worst kind of behaviour to be receiving for a service that your paying for. I couldn't believe what i was being subjected to.<br> As a good citizen i paid my bill and left. <br> <br> It will be the last time i service at an Engen, especially at such an unsupervised place where customers are literally considered idiots.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply03 Jul 2015, 11:32
Official
Hello sibiyadu,


We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre