AB
AAA B

1 reviews | Active since Jul 2014

16 Feb 2015, 20:21

Will NOT swipe credit card for R20 petrol

I was at the Brooklyn, Cape Town branch last Thursday evening and i did not have cash with me so i asked the attendant to fill me up with R20 and i said i will pay with card. He then started shaking his head and i asked what is wrong he said if i fill with R40 and over then i can swipe. My car has a leak in close to the tank and this is one of the reasons why i only fill up with less petrol.<br> There is an FNB ATM at the branch but i did not feel safe using it because there where 2 men standing close by. If you accept credit card payments then you should accept for any value. i drove off and went to Caltex who accepted my card.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply23 Feb 2015, 13:00
Official
Hello A-B,

Please accept our apology for the inconvenience this incident has caused you. Your complaint has been escalated to the dealer and Area Manager for further investigation.

Regards,
ENGEN CUSTOMER SERVICE
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