MN
Magda N

1 reviews | Active since Feb 2017

25 Mar 2018, 13:02

Wifi at service station

I stop at Pomona Gardens service station for fuel on my way to church this morning. I was told that I cannot pay with my debit card because they have a problem with wifi. Because of my time shedule and empty tank I could not go to another Engen service station. I am a FNB client and get e-Bucks for filling up at Engen. I was forced to withdraw money at the Standard Bank ATM, because that is the only ATM at that service station. This results in me paying bank costs for withdrawal at another bank institution, not getting e-Bucks nor loyalty points on my Edgars thank you card.

0
Replies (4)
Engen Petroleum
Engen Petroleum's reply27 Mar 2018, 14:33
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply27 Mar 2018, 14:33
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply27 Mar 2018, 14:34
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply27 Mar 2018, 14:34
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***