gV
gert V
1 reviews | Active since Jan 2023
07 Jan 2023, 07:18
why ask for petrol at a petrol stations
good day
I recived the worst ever refill in my life today at one of your stations please sort out your employees at engen Potchefstroom ren station please review your CCTV and see for yourself how I had to ask 4 time for an refill were I end up telling them JUST ****ING LEAVE IT as how must I ask 4 time at a filing station for petrol then the attendant vuiani just ecnor me the manager ciabase or ciabtse just laughing at me very poor I will stop supporting engen in general deu to this poor serves
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Engen Petroleum's replyOfficial
14 Feb 2023, 15:55Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
Engen Petroleum's reply14 Feb 2023, 15:55
Official
Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right