CL
Chris L

1 reviews | Active since Mar 2009

12 May 2016, 14:36

What a (apparently legal) ripoff

<p>I live in Port Elizabeth and went up to Vereeniging this past weekend. A litre of diesel at my favourite Engen service station in PE costs me R11.54. A litre of diesel at the Engen service station in Arcon Park cost R11.70. A fair difference of 16 cents per litre. However, when I calculated my fuel spend and economy rates, I was unfortunate enough to fill up at the Engen 1-Stop in Bloemfontein both going up and coming back home. The cost for a litre of diesel is R12.37. A whopping 83 cents difference from the coast as well as a difference of 67 cents from Gauteng. I contacted Engen today and there Customer Services tell me that this is perfectly acceptable. I have a trip to Cape Town coming up and will certainly avoid the 1-Stops where they seem to feel that they have a monopoly on vehicles on main routes and are quite happy to rip you off.</p>

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Replies (3)
Engen Petroleum
Engen Petroleum's reply13 May 2016, 12:33
Official
We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation. We do hope that you remain a valued customer of Engen Petroleum Ltd. Regards Engen Customer Services ***
Engen Petroleum
Engen Petroleum's reply13 May 2016, 12:33
Official
We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation. We do hope that you remain a valued customer of Engen Petroleum Ltd. Regards Engen Customer Services ***
Engen Petroleum
Engen Petroleum's reply13 May 2016, 12:43
Official
We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation. We do hope that you remain a valued customer of Engen Petroleum Ltd. Regards Engen Customer Services ***