NM
Nwabisa M

1 reviews | Active since Nov 2017

25 Oct 2024, 15:59

Victimisation by the staff

I ran out of Petrol and I needed to go to the bank as my card had problems. So I spoke to a staff member there , she directed me to the nearest branch. So left my car there, there was a foreign national guy watch me as I left.

When I came back my car had been clamped so asked who do I speak to the other staff members pointed at the foreign national guy who did not respond. Then I decided to approach then he was rude saying I didn’t speak to him. How was I supposed to know that I needed to speak to him.

I went to the manager, explained my situation. What was mostly disappointing was an elderly Xhosa speaking man denied that the foreign national guy was rude.

As if that was not enough, after my car was released they refused to assist me with petrol, until their manager instructed one of them to assist. By this time there were other customers waiting by they acted busy just to avoid serving me.

Never go to that establishment as a lady having car problems.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply28 Oct 2024, 07:52
Official
Good day Nwabisa,

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.