Very Upofessional and poorly trained staff

I wish to express my shock, disgust and embarrassment that I experienced at Engen Garage on 45 Bay Terrace Street in Durban. At 15H30 today 28 Dec 2018, I filled petrol for R500, I advised the lady I will pay using tap and go service that is linked to my phone (FNB pay). She indicated that she is not allowed to use that service. She then requested I go inside the garage. Inside I found a very rude lady who accused me of trying to rob them with my **** and they were not prepared to allow me to use FNB Pay service. She indicated that they will only allow me if I produce my ID and registered on the system by the manager. I asked what system was then and she said it is none of my business and I must listen to what she is saying. I requested to speak to the manager and I was advised that he went home. I asked for his cell number and they refused to give me. I was very inconvenienced and find this very disturbing and completely unacceptable.

Your response will be highly appreciated. ********** 396