MT
Mathabe T

1 reviews | Active since Dec 2014

14 Nov 2023, 12:45

VERY RUDE MANAGER!!!!!!!!!!!

Good day.

The Engen next to Galleria Mall in Amanzimtoti. I am a regular customer there. I often work from there and have my coffee and lunch there while working. I have not been there for over 2weeks and today the VERY rude manager with NO manners what so ever comes to me and tells me that " The other day you were here, you parked your car the whole day here. That is unacceptable because that parking is for elders and people with children" . The parking is used by everyone that is a customer at either woolies, steers or inside the store. Why be rude to me and tell me I am not allowed to park there when the whole country parks there? I have been parking there since last year and then now all of a sudden its an issue. Put up signs if you have a problem with anyone parking there. Address me in a respectful manner if there is an issue with where or how I park my car. Don't come at me with rudeness and talk to me like a child and after that just walk away.

VERY RUDE MANAGER!!! HAS ZERO MANAGERIAL SKILLS. HOW DARE YOU DISRESPECT YOUR CUSTOMERS?? I HAVE BEEN YOUR CUSTOMER FOR OVER A YEAR AND THIS IS THE RUDE TREATMENT I GET? I WONDER HOW HE TREATS HIS STAFF IF THIS IS HOW HE ADDRESSES A CUSTOMER. ENGEN NEEDS TO DICSCIPLINE THIS MAN OR GO TRAIN HIM ON HOW TO DEAL WITH PEOPLE. ITS SUCH A DISAPPOINTMENT FOR SOMEONE IN HIS POSITION WITH SUCH A ****PY ATTITUDE. I WILL NEVER SET FOOT IN THAT PETROL STATION AGAIN NOR WILL I EVER BUY MY GROCERIES FROM THERE. ITS SUCH A DISGRACE AND IT PAINTS A VERY BAD PICTURE ABOUT ENGEN, WOOLWORTHS AND STEERS. I AM REALLY WONDERING IF HE HAS A PROBLEM WITH ME BECAUSE I AM FEMALE? OR THERE IS A BIGGER ISSUE HERE? TRY THAT STINKING ATTITUDE WITH MEN YOUR SIZE AND YOU WILL DEFINITELY SWALLOW YOUR TEETH THAT DAY. HE DID NOT EVEN GIVE ME A CHANCE TO RESPOND OR ASK HIM ANYTHING. HE WENT OFF AT ME AND AFTER THAT RUDELY WALKED AWAY. MAYBE THAT IS HOW HE ADDRESSES WOMEN IN HIS LIFE AND HAS BEEN GETTING AWAY WITH IT. ITS UNACCEPTABLE!!!!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply14 Nov 2023, 15:07
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly.