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Fuzail B

1 reviews | Active since Mar 2012

04 Nov 2018, 19:08

Very Poor Service

Filled up at Engen Empire Road before getting onto the M1 South on Saturday 03 November 2018 around 11am. The attendant did not even greet, offer to check oil, water or tyre pressure. The attendant did not even have a name badge on and the uniform was so old and finished. When I asked the attendant why he did not offer, I was told "if you want me to check, ask me and I will" with no care or attitude. This is not the first time I had such a bad service at this station. Many times I stopped there ta 4:am on my to work and there are no cars but me, yet I wait 3-4 minutes for an attendant to wake up and come serve me. Service at this place is non existent.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Nov 2018, 14:26
Official
Good dayWe wish to apologise for the inconvenience the matter has caused.
 
 Your complaint has been escalated to the dealer and Engen representative for further investigation. 
 
 We do hope that you remain a valued customer of Engen Petroleum Ltd.
 
 Regards
 
 Engen Customer Services
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