1 reviews | Active since Jun 2018
Very Poor Service
Very bad service, On Saturday 30/06/2018 i was stopping at Engen Garage Knysna Road to purchase cigarettes. On entering the store i saw adverti*****t that stated you can purchase two packets of Rothmans for R50. The cashier on duties gave me one packed and i asked her why is she only giving me one when the adverti*****t showed two packets. The cashier got very angry and started shouting at me about the special is over, i then explained to her that the adverti*****t states that you can get two packets for R50 and there is no adverti*****t that show an expiry date for this special. The other cashier than joined in the conversation as the first one shouted at me, but she then also got offensive when i explained to them about consumer rights. I am very disappointed and shocked at the manner they treated me as my consumer rights was being violated. I asked her to call her manager and she then advised that he is not on sight. I will make it my personal mission to notify everyone about the poor service i received from Engen Garage in Knysna Road George. My purchase was done at 00:22 as i was passing on my way to Knysna. I took a picture as they started *********** the adverti*****t in the store.
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
