Dvdm
Dante van der merwe

1 reviews | Active since Sept 2015

01 Sept 2015, 13:57

Vehicle Damaged

Dear Engen, <br> <br> I took in my motorcycle in Durban road, Cape Town for a wash at your branch. To start off with:<br> <br> The lady who washed my motorcycle did not understand English at all. Not a single word.<br> My motorcycle was scratched on the tank so badly that I would maybe have to respray it!<br> I put in a specific request to clean my wheels, the dirt just looks a bit shinier than it was before<br> I asked specifically that you do NOT use the high pressure water gun on the plastics, guess what... more respraying.<br> <br> I drive a Suzuki GSXR 600 K9. It is worth more than 100K.<br> <br> Now I am sitting with damages and a horrible experience.<br> <br> Please fix this.<br> <br> You can contact me on ***

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply02 Sept 2015, 11:30
Official
Hello Plankie98,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been logged *** and escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Best regards,