BM
Bongumusa M
1 reviews | Active since Apr 2023
22 Feb 2024, 16:16
Uvongo Engen Garage shocking behaviour of staff!
Shocking service by Uvongo Engen Garage, I have been using Engen as my service station for years, today a petrol attendant breaks my petrol cap, disrespect me in front of his colleagues and the shift leader does nothing!!!
He does not apologise nor come to me to explain that maybe perhaps he has broken the cap, I would have simply let it go, he decides to put on a show and ridicule me to his colleagues, what a shame!!
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Replies (2)
Engen Petroleum's replyOfficial
23 Feb 2024, 07:32Good day Bongumusa,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply23 Feb 2024, 07:32
Official
Good day Bongumusa,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
BM
Bongumusa M's updateReviewer Update
23 Feb 2024, 11:47Good Afternoon Guys!
You have impressed me!! Your prompt responses and diligence are the very reason I've remained loyal to the brand for all these years !! Keep up the good work!!
The business owner in Uvongo contacted me last night and the matter was resolved!!
Thank you Engen keep shining!
You have impressed me!! Your prompt responses and diligence are the very reason I've remained loyal to the brand for all these years !! Keep up the good work!!
The business owner in Uvongo contacted me last night and the matter was resolved!!
Thank you Engen keep shining!
BM
Bongumusa M's update23 Feb 2024, 11:47
Reviewer Update
Good Afternoon Guys!
You have impressed me!! Your prompt responses and diligence are the very reason I've remained loyal to the brand for all these years !! Keep up the good work!!
The business owner in Uvongo contacted me last night and the matter was resolved!!
Thank you Engen keep shining!
You have impressed me!! Your prompt responses and diligence are the very reason I've remained loyal to the brand for all these years !! Keep up the good work!!
The business owner in Uvongo contacted me last night and the matter was resolved!!
Thank you Engen keep shining!