HC
Henry C

1 reviews | Active since Mar 2015

31 Jan 2017, 22:20

Unprofessional conduct

<p>Engen, Bottelary, Soneike, Western Cape. Unapologetic and rude manager treating us in a condescending and sarcastic manner. Their card payment system was out of order (again). Had to queue inside the shop (after waiting long for a turn at the pump) to pay. Manager not apologetic about the situation at all. My wife was in a hurry and obviously complained. Manager: "Well you can go and I will send the police after you". This in the presence if many others and with no reason whatsoever. Totally inappropriate and rude. Could just have apologized and be more friendly. </p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply01 Feb 2017, 14:08
Official

Good day Henry

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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