Unprofessional and Offensive Service at Engen Mbekweni

I visited Engen Mbekweni between 6–7am to refuel. The attendant, Siyanda, ignored my request until I repeated it. When I asked for water on the windows, he claimed he couldn’t because “there was no soap.” After I explained soap wasn’t needed, he reluctantly assisted — but then flatly refused to pour water into the car, saying I “did not speak to him properly.”

I had to get out and do it myself. While I went inside to ask for the manager (not yet on site), Siyanda insulted me in Xhosa, assuming my partner couldn’t understand, calling me “Unama Simba” (meaning “full of sh*t”).

This is the second poor experience in one weekend at this garage. As a loyal customer, I am disgusted by the blatant disrespect, refusal of service, and offensive behavior. Engen must urgently address this unacceptable conduct.