1 reviews | Active since Jan 2015
Unprofessional and demeaning service
<p>I am not impressed by the incident that transpired at engine garage oxford in rose bank around 09:40 on this day of 08 July 2017.</p> <p>I needed assistance from engine as the printed airtime was not clear on slip and the staff all laughed at me and the manager said it is not her problem and that i should call customer care. I then asked for the customer care number and the manager said she does not know the number and gave Me instead Her number which She **** and said is the customer care number. I called the number and she was the one who answered the call and still rude and laughing on the phone. I was already feeling stupid and abused and I wont take this lightly. The name of the manager is Maena and that is the name she gave me. I want to follow up on this matter and really want the manager and all Her staff to be held into account.</p> <p>I am disappointed and will make sure people know how engine treats and abuse their customers</p>
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Escalating this matter to the dealer wont help Me at all. I want this to be dealt with on the level of the engine as a company, so that should such misconduct take place the consequence are very sever. A customer is responsible for the survival of a brand, company etc.
If they laugh and treat Me like an idiot how will the same dealer help Me?
I want to follow up on this matter and will go as far as social media to show how serious I am.
I have never been humiliated like this in my life and to think about it I am too in customer environment and if such things I do then disciplinary actions would be taken against Me.
If engine as a company wants to isolate themselves at a dealer level I should be told so I can take further steps. Engine is a company. it does not matter whether I am in specific branch engine is engine. So as a company is your guys duty not to take this lightly and make sure you guys follow up as this will not look bad on the branch but the whole company.
Escalating this matter to the dealer wont help Me at all. I want this to be dealt with on the level of the engine as a company, so that should such misconduct take place the consequence are very sever. A customer is responsible for the survival of a brand, company etc.
If they laugh and treat Me like an idiot how will the same dealer help Me?
I want to follow up on this matter and will go as far as social media to show how serious I am.
I have never been humiliated like this in my life and to think about it I am too in customer environment and if such things I do then disciplinary actions would be taken against Me.
If engine as a company wants to isolate themselves at a dealer level I should be told so I can take further steps. Engine is a company. it does not matter whether I am in specific branch engine is engine. So as a company is your guys duty not to take this lightly and make sure you guys follow up as this will not look bad on the branch but the whole company.