AP
Amanda P

1 reviews | Active since Jun 2015

22 Jun 2022, 15:21

Unhappy client

After a month of numerous emails and phone calls,The issue with my blocked card is still not resolved.every time I send an email I only get an automated response stating that the matter is being escalated. I am so disappointed with clicks and angen.For 4 weeks now the only response I get is that the matter will be resolved.if you are unable to unblock my card then let me know,so that I will stop buying petrol at angen since I am being treated like a ********.my card was blocked without my consent, I was neither called nor received a mail that my card will be blocked because I am using it a lot...I am sick and tired of this treatment. I am deeply appalled by the lack of attention or customer service that I have been requesting from angen and clicks.We are buying petrol every day with a lot of money,We spent over a R1000 daily for petrol yet we arevtreated like *********,as if we have been *****ing petrol. It seems like you are deliberately refusing to assist me.you keep sending me back and forth.clicks will say we are contacting angen to resolve the matter then angen says we are contacting the branch which I made the purchase to confirm then the issue will be sorted but nothing has been done till to date.I will spread this on all social media platforms and consumer complaints because I have been played long enough by both clicks and angen

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Replies (1)
Engen Petroleum
Engen Petroleum's reply23 Jun 2022, 14:13
Official
Good day Amanda 
 
 We are sorry to hear about the negative experience you had. Please be assured that this will be escalated immediately to the right team and someone will be in touch with you shortly.