SP
Shaun P
1 reviews | Active since Jun 2019
17 Mar 2023, 11:47
Unfriendly toward coloured people
My continued experience with the Engen in Gardens Cape Town is always poor It seems coloured customers don’t get greeted by any of the internal shop staff, I just had an experience with a supervisor and lady on the till (coloured and black respectively) I wasn’t greeted and my initial contact with these people were very off putting, it’s not the first time having an issue with this Engen, Management was very condescending to me when I complained before this I won’t even bother, see only the white people get welcomed it’s a friendly good Morning etc I will never go back there as I’m not the right colour it seems
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Replies (1)Engen Petroleum's replyOfficial
17 Mar 2023, 13:43 Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply17 Mar 2023, 13:43
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
