AN
Anethemba N
1 reviews | Active since Aug 2021
02 Feb 2025, 08:32
Unfair treatment
The cashier that was serving me at Beaconhill Convenience Centre on 01 February 2025 at 18:46 did not greet me. She just said "plastic", "cash or card". Then the next customer came. The cashier's face lit up. She greeted the customer "Hello ma'am" and asked "How are you" with a smile. I'm wondering why couldn't I receive that same treatment. Perhaps the value of customers is not the same?
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Engen Petroleum's replyOfficial
03 Feb 2025, 15:31Good day Anethemba,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply03 Feb 2025, 15:31
Official
Good day Anethemba,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.