Unacceptable Handling of Fuel Contamination Claim

On 3 July, a full tank of Diesel was poured into my Petrol car at an Engen Trade route garage Lenasia, leaving me stranded late at night. Thankfully I was in a secure office park—had I been on the road, the outcome could have been far worse.

Since then, I’ve submitted all required documents and invoices. My insurer (also my employer) even covered some of the costs to make things easier. Still, the communication has been nonexistent.

The branch manager asked for my banking details via WhatsApp on Monday—since then, radio silence. Today, when I asked for a breakdown of the payment and timing, I was told: “I don’t know.”

I’ve had to arrange a tow, car hire, miss a day of work and pay for the repairs—and Engen has yet to take real accountability. The delay, lack of urgency, and poor customer service are beyond unacceptable.

Do better, Engen.